Terms of Service

Please read these Terms of Service ("Terms," "Agreement") carefully before using the website located at 4rivers-bbq.digital (the "Site") or any services offered by 4 Rivers ("Company," "we," "us," or "our"). By accessing or using our Site, placing an order, or otherwise engaging with our services, you agree to be legally bound by these Terms. If you do not agree to these Terms in their entirety, you must immediately discontinue use of our Site and services.

1. Acceptance of Terms

By accessing, browsing, or using the Site at 4rivers-bbq.digital, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations of the United States of America. These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and 4 Rivers.

These Terms apply to all visitors, users, customers, and any other parties who access or use our services in any capacity, including but not limited to browsing the Site, placing food orders, making reservations, subscribing to newsletters, or otherwise interacting with our digital platforms.

If you are using our Site on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity. If you do not have such authority, you may not accept these Terms on behalf of that entity.

We reserve the right to modify, update, or replace these Terms at any time. Your continued use of our Site following the posting of any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically for updates.

2. Description of Services

4 Rivers is a food service business operating in the United States, dedicated to providing high-quality barbecue cuisine, prepared food items, catering services, and related food and beverage offerings. Through our Site, we provide the following services:

2.1 Online Ordering

We offer an online food ordering platform where customers can browse our menu, select items, customize orders, and complete purchases for pickup or delivery. All orders placed through our Site are subject to availability and our standard preparation times.

2.2 Catering Services

We provide catering services for private events, corporate functions, parties, and other gatherings. Catering requests may be submitted through our Site, by telephone, or by email. Catering orders are subject to separate catering agreements and deposit requirements as communicated at the time of booking.

2.3 Menu Information and Nutritional Content

We provide menu information, including ingredient lists and nutritional details, to the best of our ability. However, we cannot guarantee that this information is always complete or current. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order.

2.4 Digital Content and Communications

We may offer newsletters, promotional communications, loyalty programs, special offers, and other digital content through our Site. Subscription to such communications is voluntary and subject to the terms outlined at the point of sign-up.

2.5 Third-Party Delivery Platforms

We may partner with third-party delivery service providers. Orders placed through third-party platforms are subject to the terms and conditions of those respective platforms, and 4 Rivers assumes limited liability for issues arising from third-party delivery services.

3. Eligibility and User Obligations

3.1 Age Requirement

You must be at least 13 years of age to use our Site. If you are under 18 years of age, you represent that a parent or legal guardian has reviewed and consented to these Terms on your behalf. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

3.2 Accurate Information

You agree to provide accurate, current, and complete information when creating an account, placing an order, or engaging with any other features of our Site. You are responsible for maintaining the accuracy of this information and updating it promptly when it changes.

3.3 Account Security

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

3.4 Lawful Use

You agree to use our Site and services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations of the United States. You further agree not to use our Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site.

4. Prohibited Activities

You expressly agree that you will NOT engage in any of the following prohibited activities when using our Site or services:

• Submitting false, misleading, or fraudulent orders, inquiries, or information.
• Using automated systems, bots, scrapers, or scripts to access our Site without our prior written consent.
• Attempting to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site.
• Engaging in any activity that violates or infringes upon the rights of others, including intellectual property rights, privacy rights, or rights of publicity.
• Transmitting any viruses, malware, ransomware, spyware, or any other malicious code through our Site.
• Engaging in fraudulent chargebacks or payment disputes without legitimate cause.
• Harassing, threatening, intimidating, or abusing any employee, representative, or other user of our services.
• Posting, transmitting, or sharing any unlawful, harmful, threatening, abusive, defamatory, obscene, hateful, or otherwise objectionable content through any feature of our Site.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Site or its content for commercial purposes without our express written permission.
• Attempting to circumvent any security or access control measures on the Site.
• Using our platform to conduct any illegal transactions or to facilitate any illegal activity.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.

Violation of any of these prohibited activities may result in immediate termination of your account, refusal of service, and, where applicable, referral to appropriate law enforcement authorities.

5. Intellectual Property Rights

5.1 Ownership

The Site and all of its original content, features, and functionality — including but not limited to text, graphics, logos, photographs, menu designs, video content, audio clips, digital downloads, data compilations, and software — are and shall remain the exclusive property of 4 Rivers and are protected by United States copyright, trademark, trade dress, and other applicable intellectual property laws.

5.2 Trademarks

The name "4 Rivers," our logo, and all related names, logos, product and service names, designs, slogans, and trade dress are trademarks of 4 Rivers. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans appearing on our Site belong to their respective owners.

5.3 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Site solely for your personal, non-commercial use. This license does not include the right to:

• Modify, adapt, or create derivative works based on the Site or its content;
• Distribute, sell, license, or otherwise commercialize any content from the Site;
• Use any data mining, robots, or similar data gathering and extraction tools on the Site;
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information without express written consent.

5.4 User-Submitted Content

If you submit reviews, comments, photos, or other content to our Site, social media pages, or any other channel associated with 4 Rivers, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to the content you submit and that such content does not infringe any third-party rights.

6. Payment Terms

6.1 Pricing

All prices displayed on our Site are in United States Dollars (USD) and are subject to change without notice. Prices shown do not include applicable sales tax, delivery fees, service fees, or gratuities unless explicitly stated. The total amount charged will be clearly displayed during the checkout process before you confirm your order.

6.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on our Site at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the payment information provided is accurate and complete.

6.3 Order Confirmation

Receipt of an order confirmation does not constitute final acceptance of your order. We reserve the right to cancel or refuse any order at our sole discretion, including in cases of errors in pricing, unavailability of items, or suspected fraudulent activity. In the event of such cancellation, you will receive a full refund to your original payment method.

6.4 Refunds and Cancellations

Refund and cancellation policies vary depending on the type of order. For standard food orders, cancellations must be made within a reasonable time before preparation begins. Catering deposits may be non-refundable depending on the specific catering agreement. Please contact us at [email protected] for specific refund inquiries.

6.5 Taxes

You are responsible for all applicable sales taxes, use taxes, and other governmental charges associated with your purchase. 4 Rivers will collect and remit applicable sales taxes as required by United States federal and state law, including applicable state and local tax requirements in the jurisdiction where services are rendered.

6.6 Chargebacks

If you initiate a chargeback with your credit card provider without first contacting us to resolve the issue, we reserve the right to dispute such chargeback and to suspend or terminate your account pending resolution. Fraudulent chargebacks may be reported to relevant authorities.

7. Disclaimers and "As-Is" Basis

7.1 As-Is Provision of Services

OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7.2 Food and Allergen Disclaimer

While we make every reasonable effort to ensure the accuracy of our menu descriptions, ingredient information, and allergen data, we cannot guarantee that our food products are free from any specific allergen. Our kitchen handles common allergens including but not limited to peanuts, tree nuts, wheat, soy, milk, eggs, fish, and shellfish. Customers with severe food allergies or dietary restrictions assume full responsibility for any adverse reactions and are strongly encouraged to contact us directly before ordering.

7.3 Third-Party Content

Our Site may contain links to third-party websites, platforms, or services. These links are provided for your convenience only. We have no control over the content, privacy practices, or terms of such third-party sites and expressly disclaim any responsibility for them. Accessing any linked third-party website is done at your own risk.

7.4 Accuracy of Information

We strive to ensure that all information on our Site is accurate and up-to-date, but we make no representations or warranties regarding the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics on the Site.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL 4 RIVERS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA;
• LOSSES RESULTING FROM THIRD-PARTY CONDUCT ON OR THROUGH OUR PLATFORM;

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, OUR SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE LIMITATIONS ON LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARE NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO 4 RIVERS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

9. Indemnification

You agree to defend, indemnify, and hold harmless 4 Rivers and its respective officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Site or our services;
• Your violation of any applicable federal, state, or local laws or regulations;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any content or information you submit, post, or transmit through our Site;
• Any fraudulent, negligent, or intentionally wrongful conduct on your part;
• Any dispute or claim arising from your interactions with other users or third parties through our Site.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claims.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which 4 Rivers is registered and primarily operates, without regard to conflict of law provisions or principles that would require the application of the laws of a different jurisdiction.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Site shall be instituted exclusively in the federal or state courts located in the United States, in the jurisdiction corresponding to our principal place of business. You hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action or proceeding.

To the extent that any applicable consumer protection laws of your state of residence provide rights that cannot be waived by contract, nothing in these Terms shall be construed to limit those rights. In particular, if you are a California resident, your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) are preserved, and certain provisions of California law may apply to your use of our services.

We operate in compliance with applicable United States federal law, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce, as well as applicable food safety regulations administered by the Food and Drug Administration (FDA) and the United States Department of Agriculture (USDA).

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us in good faith at [email protected] to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services. We will attempt to resolve your concern within thirty (30) days of receiving your written notice. Many concerns can be resolved quickly and amicably through this informal process.

11.2 Binding Arbitration

If we are unable to resolve your dispute through informal means within thirty (30) days, you and 4 Rivers agree that any dispute, claim, or controversy arising out of or relating to these Terms, the breach thereof, or your use of our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, rather than in court, except as expressly provided in Section 11.4 below.

The arbitration shall be conducted in the English language. The arbitrator shall have the authority to award any remedy that would be available in a court of law, but the arbitration shall be conducted on an individual basis and not as a class action, collective action, or representative action.

11.3 Class Action Waiver

YOU AND 4 RIVERS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND 4 RIVERS AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDER OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of that party's intellectual property rights, proprietary rights, or confidential information. Claims that are within the jurisdiction of small claims court may also be brought in small claims court rather than through arbitration.

11.5 Arbitration Fees

Payment of arbitration fees shall be governed by the AAA's Consumer Arbitration Rules. If you are unable to afford the applicable filing fees, you may request a fee waiver from the AAA.

12. Term and Termination

12.1 Duration

These Terms of Service shall remain in full force and effect for as long as you use our Site or services or maintain an account with us, whichever is longer.

12.2 Termination by You

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not affect any obligations you incurred prior to termination, including payment obligations for orders already placed.

12.3 Termination by Us

We reserve the right to suspend or terminate your account, or your access to all or any portion of our Site, at any time and for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Failure to pay for services or orders;
• At our sole discretion, with or without cause.

We will make reasonable efforts to notify you prior to suspension or termination, unless doing so would compromise the integrity of an investigation or create a legal risk.

12.4 Effect of Termination

Upon termination of your account or access, your right to use the Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

13. Changes to Terms of Service

We reserve the right, at our sole and absolute discretion, to modify, revise, update, or replace these Terms of Service at any time. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify you by:

• Posting a prominent notice on our Site;
• Sending an email to the address associated with your account;
• Any other means we deem appropriate.

Your continued access to or use of our Site or services after the effective date of any such changes constitutes your acceptance of the new Terms of Service. If you do not agree to the revised Terms, you must stop using our Site and services immediately.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be posted on our Site at 4rivers-bbq.digital.

14. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information, including your rights under applicable United States privacy laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and other applicable state privacy regulations.

Please review our Privacy Policy carefully before using our Site. By using our services, you consent to our collection and use of your personal information as described in our Privacy Policy.

15. Food Safety and Regulatory Compliance

4 Rivers is committed to operating in full compliance with all applicable federal, state, and local food safety laws and regulations, including but not limited to:

• The Food Safety Modernization Act (FSMA) administered by the U.S. Food and Drug Administration;
• Applicable state and local health department regulations and food handler licensing requirements;
• United States Department of Agriculture (USDA) food labeling and handling standards;
• All applicable local fire, health, and safety codes.

We maintain all required food handler certifications, business licenses, and health department permits necessary to operate our food service business. We conduct regular inspections and maintain rigorous food safety standards to ensure the quality and safety of our products.

16. Force Majeure

4 Rivers shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government-mandated closures or restrictions, supply chain disruptions, labor disputes or strikes, fires, floods, power outages, civil unrest, acts of terrorism, or failures of third-party service providers.

In the event of a force majeure event, we will make reasonable efforts to notify you as soon as practicable and to resume normal operations as quickly as possible. Orders affected by force majeure events will be handled on a case-by-case basis, with refunds or reschedules offered at our discretion.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies posted on our Site, constitute the entire agreement between you and 4 Rivers with respect to your use of the Site and our services. These Terms supersede all prior or contemporaneous agreements, representations, warranties, understandings, or communications, whether oral or written, between you and 4 Rivers relating to the subject matter hereof.

No failure or delay by 4 Rivers in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction, arbitrator, or other adjudicating authority to be invalid, illegal, unenforceable, or contrary to applicable law, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the invalid, illegal, or unenforceable provision shall be deemed severed from these Terms.

The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect as if the invalid provision had not been included.

The parties acknowledge and agree that the Dispute Resolution provisions contained in Section 11, including the class action waiver, are fundamental to the basis of their bargain, and that without such provisions, the parties would not have entered into this Agreement.

19. Waiver

No waiver by 4 Rivers of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any failure of 4 Rivers to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

21. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you need to contact us for any reason related to your use of our services, please reach out to us using the following contact information:

We aim to respond to all inquiries within five (5) business days. For urgent matters concerning food safety, allergic reactions, or immediate health concerns, please contact us as soon as possible using the contact information provided above, or seek appropriate emergency medical assistance if needed.

For matters relating to consumer protection, you may also contact the Federal Trade Commission (FTC) at www.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357). California residents may also contact the California Attorney General's Office for issues related to consumer protection and privacy rights under the CCPA/CPRA.

Last Updated: May 10, 2026. These Terms of Service are effective as of May 10, 2026, and supersede all prior versions.